Supplier Code of Conduct

The mandatory expectations for all vendors, stockists, and manufacturing partners engaging with the MetaSource.ai platform.

Our Core Commitment

At MetaSource, we are building a trusted ecosystem where transparency, integrity, and professionalism are non-negotiable. These principles are in place to protect all stakeholders and ensure long-term, ethical collaboration.

I
Scope
⚖️

This policy establishes a Supplier Code of Conduct for all current and prospective MetaSource Manufacturing Partners, Stockists, Distributors, and Vendors. It applies to any organization or individual supplying raw materials, custom-manufactured parts, or value-added services through the MetaSource.ai platform.

By engaging with MetaSource—whether for a single project or a long-term partnership—suppliers agree to comply with this Code, which sets forth the minimum standards of ethical behavior, legal compliance, and professional conduct required to maintain an active relationship with MetaSource.

II
Intent
🛡️

MetaSource is committed to delivering excellence in all areas of its operations by maintaining the highest standards of ethical conduct, legal compliance, and social responsibility.

This Supplier Code of Conduct sets out the minimum expectations for working with MetaSource, regardless of differences in legal or cultural environments.

III
Supplier Code of Conduct
🛡️

1. Compliance with Laws, Regulations, and Industry Standards

  1. Compliance with Laws, Regulations, and Industry Standards

    All MetaSource suppliers must comply with applicable local, national, and international laws, codes, and regulations in the regions where they operate. This includes, but is not limited to:

    • Environmental protection regulations
    • Labor and employment laws, including fair wages and working hours
    • Occupational health and safety standards
    • Trade and export control laws
    • Anti-corruption and anti-bribery regulations

    Suppliers must also ensure that their own suppliers, subcontractors, and third-party partners uphold the same level of legal and ethical compliance.

  2. Ethical Business Practices
    1. Zero Tolerance for Bribes & Kickbacks
      MetaSource strictly prohibits any form of bribery, kickbacks, or unethical incentives. Offering, accepting, or soliciting anything of value will lead to immediate blacklisting and potential legal action.
    2. Commitment to Fair Dealings
      All suppliers must ensure that information, documentation, and certificates submitted are true and accurate. Misrepresentation or falsification will result in immediate removal and disqualification.
  3. Protection of Platform Integrity
    1. Unauthorized Customer Interaction
      Suppliers are strictly prohibited from contacting MetaSource customers directly without prior written consent. Any unsanctioned communication will lead to blacklisting.
    2. Centralized Communication Only
      All business-related communication—pricing, lead times, delivery terms—must occur only through the MetaSource.ai platform.
    3. Prohibition on Direct Negotiation
      Suppliers are not allowed to negotiate directly with customers. All negotiations must be routed via MetaSource.
  4. Transparency & Accountability
    1. Honest Quotation Practices
      Vendors must ensure that all submitted quotes are clear, complete, and final. Misleading pricing is considered a serious ethical violation.
    2. Misuse of Platform is Strictly Prohibited
      Any attempt to divert MetaSource-generated leads or business offline is strictly prohibited and treated as fraudulent behavior.
  1. Confidentiality & Professional Conduct

    All documents, prices, enquiries, and shared discussions are to be treated as confidential and proprietary. Suppliers are expected to maintain the highest level of professionalism and respect agreed timelines.

  1. Consequences for Non-Compliance
    • Immediate suspension or permanent ban
    • Cancellation of all ongoing or future orders
    • Disqualification from future projects or listings
    • Legal action and financial recovery
IV
Monitoring and Compliance
🔍

Suppliers must actively monitor their operations to identify and mitigate any potential risks. MetaSource.ai or its designated representatives may conduct compliance checks, including on-site inspections, review of documents, and audits.

Any MetaSource team member, customer, or supplier who becomes aware of a violation is obligated to report it to the MetaSource Supply Chain or Vendor Management team immediately.

V
Platform Terms Clarification
💻

MetaSource facilitates:

  • On-demand raw material & manufacturing services via supply chain coordination
  • Pick-up and drop-off of packages using third-party service providers

By engaging in business, vendors agree to respect the rules of the Platform and maintain trust with customers and stakeholders.

VI
Termination
🚫

MetaSource reserves the right to terminate its engagement with any Supplier, Manufacturer, Vendor, or Partner at any time and with immediate effect, at its sole discretion, for violations of this Code or other platform policies.

VI
Acknowledgement & Acceptance
✔️

By registering and conducting business with MetaSource, you acknowledge and accept the Supplier Code of Conduct and agree to abide by these policies from the day of onboarding.